If you do decide to return your order, you can cancel up to 14 days after the day of delivery for a full refund. Before returning, please contact us and we’ll supply you with a returns number. Please make sure any goods are well-protected to keep them safe on their journey as unfortunately any costs for damaged goods will be taken from the total amount refunded.
After 14 days we are also happy to accept back any full boxes of Tiles or accessories left over after completing your installation within 28 days of purchase. To do this, please contact our store and we will be happy to refund or exchange your goods minus a 30% restocking fee (restrictions apply).
Please remember after 14 days and where there is no manufacturing defect, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 28 days of purchase.
If the products arrive with a defect, please contact the store immediately and we will make all the necessary arrangements to have the goods replaced.
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Please note – unfortunately, we can’t accept products which are bespoke, made to your specifications, special order or cut from a roll unless they’re faulty.